• Immediately upon making a reservation, you will receive a confirmation email detailing your check-in and check-out dates, our policies, reservation billing details, and contact information.

• 1 Day prior to check-in you will receive an email with your smart lock keypad code so you can access your unit whenever you arrive.

• The Getaway will prompt you to provide your automobile’s make, model, and license plate information prior to arrival to ensure a parking spot is assigned to your vehicle.

• Guests making same-day reservations will receive a message containing their smart lock door code as well.

If you encounter an error or a failed payment authorization, here are the possible reasons:

• Your browser or device has a pop-up blocker that prevents the payment security page from opening

• If you're overseas, your bank may be sending a netcode SMS to a different phone number than the one you're using

• Your bank may not be enrolled in the 3D Secure verification program, or your card may not support international and online payments

If you face this error, try making the payment again using a different browser with all ad blockers disabled.

If the issue persists, please call or text our team directly at 828-237-1925 or contact your bank or card issuer to confirm if they support 3D Secure verification and if your card can be used for international and online payments.

• The Getaway does not have any staff or check-in desk on site.

• When you arrive to the property, select a parking spot you like. Please make sure that you’re driving the vehicle associated with your reservation.

• Use the door code provided via email by The Getaway to access your unit (‘self check-in’).

• Prior to your arrival, your unit will be cleaned and stocked with 4 sets of towels and washcloths, dish and laundry detergent, and all systems will be checked to ensure they’re operating as expected.

• We’re in the process of building out an Owner’s Manual section of the website to help guide you through your stay at The Getaway.

• Check-in each day is at 4:00pm

• Check-out each day is at 10:30am

The Getaway includes a single parking space with each reservation. Guests need to display the parking card on their dashboard during their stay (card will be on the coffee table during check-in).

Guest requiring additional parking spaces must be approved by The Getaway staff prior to check-in. For guests requiring multiple automobiles that we can not accommodate, we recommend the Blowing Rock public parking garage located at 333 Wallingford St, Blowing Rock, NC 28605.

Unapproved automobiles will be towed at the owner's expense.

Early check in may be available upon request, but is subject to room availability. A fee of $40 applies for early check-in between the times of 1pm - 3 pm.

Requests for early check in can be submitted via text on the morning of your arrival.

100% of reservation fees will be charged to your method of payment at the time of booking.

• Cancellations made greater than 21 days from check-in date are entitled to a full refund, less a $50 cancellation fee.

• Cancellations made 14-21 days from check-in date are entitled to a 50% refund.

• Cancellations made 14 days or less from check-in date are not entitled to a refund.

• Cancellations made on reservations booked within 7 days of check-in date are not entitled to a refund.

Each room at The Getaway comes standard with a Cuisinart stainless steel 12 cup combination coffee maker. This coffee maker will allow you to brew the coffee of your choosing and also enjoy instant hot water to make various teas, soups, cocoas, and more.

Wifi speeds for each unit range from 220-290 MBps! Wifi is included with your stay and each unit has its own, dedicated wifi network.

Yes. One hairdryer will be provided in each townhome.

If you need to add or remove a night(s) from an existing reservation, please contact our staff via email (contact@thegetawaybr.com) or call us at 828-237-1925. Please include your reservation number when submitting a change to any reservation.

Changing dates for an entire reservation will be subject to our cancellation policies (see FAQ item above).

During times of inclement weather we will attempt to remove any precipitation (snow, ice, etc) from the parking lot and sidewalk area in a timely manner. During times of heavy precipitation, snow and/or ice can accumulate quickly, we advise you to remain in your rooms until any snow/ice has been removed from the property. We will make efforts to communicate frequently with guests during periods of inclement weather so you feel well informed.

If an item is left behind after checkout we provide shipping services for a flat fee of $45. This service includes packaging, handling, and standard ground shipping in USPS Flat Rate Boxes within the continental United States.

If your items will not fit in a USPS Flat Rate box, you will need to return to the property to pick up your belongings within 48 hours or make special arrangements with staff to return your items.

Service animals are permitted with a valid note from a qualified, licensed medical professional. Pets are not permitted and will result in a minimum additional charge of $300 and/or eviction.

View our Staff Cleaning Guide and schedule of replacement fees

We clean each unit prior to and after each guest’s reservation. In an effort to minimize guest contact, we do not offer daily turndown services during your stay. If specific services or needs arise during your stay, you will be able to communicate with hotel concierge in order to make your request(s).

The Town of Blowing Rock has ordinances stating, ‘Raucous noise from a party or gathering in residential areas is prohibited after 11:00 p.m.’ We enforce these Town ordinances and ask that guests be mindful of their neighbors’ different sleeping/waking schedules during their stay.

Smoking is not permitted inside the units. Smoking inside the units will result in a minimum additional cleaning charge of $300 and/or eviction.

We do not offer gift cards at this time. If you would like to reserve a room for someone else, please contact us at contact@thegetawayblowingrock.com

In-room telephones are not provided.

We encourage all guests who are sick and/or contagious to take personal responsibility for their safety and the safety of others.

Cancellations due to COVID are subject to the Cancellation Policies and timelines outlined above. If you or someone in your party tests positive for COVID and you provide proof of that positive test, we will offer a one-time reservation reschedule, any previous payment(s) will be credited toward that future reservation if we are able to re-book your townhome.